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About Us

Novello Chartered Surveyors was established to challenge the traditional role of surveyors in the house buying process. Having previously worked for a variety of mortgage valuers and independent surveying firms, we understand that nothing frustrates clients more than an un-responsive, slow surveyor who issues a low quality report with little follow up advice and care.

By avoiding ‘volume’ work, we focus on guiding you through your property related matters. Utilising technology allows us to capture data on site quickly and accurately, ensuring we provide you with a high-quality report in a timely manner

We take a friendly and responsive approach, viewing ourselves as your property partners in the whole process rather than just giving snapshot advice.

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James Brook, FRICS

RICS Young Surveyor of the Year- Residential Property
James Brook is an award-winning Chartered Surveyor and RICS Registered Valuer with a focus on the survey and valuation of residential properties across London and Surrey. His interests and expertise involve undertaking building surveys on a variety of property types from both high-end prime houses to studio flat conversions. James has developed a reputation across the industry with both solicitors, estate agents and clients for his excellent property knowledge, but most of all his friendly, frank expert advice.

picture of Jack Pye, MRICS

Jack Pye, MRICS

Jack Pye is a Chartered Surveyor and Registered Valuer specialising in surveys, valuations and party wall matters. Jack is our go-to expert for any lease extension or collective enfranchisement valuations. As well as this, he provides valuation advice for a range of matters. Jack takes a meticulous approach, offering detailed Building Survey and HomeBuyer reports.

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Paul Wareham

Paul has a wealth of experience in the Surveying and Financial Services sectors, having previously been an executive board director at Countrywide plc responsible for Surveying, Conveyancing and Asset Management. He is now assisting and advising on Novello's growth strategy by developing the Novello identity and through developing relationships with lenders and the wider Financial Services community.

picture of Ben Toogood, AssocRICS

Ben Toogood, AssocRICS

Ben Toogood is a RICS registered valuer and surveyor with a wealth of experience across private practises. Ben undertakes surveys and valuations across South London and Surrey. Ben has a particular interest in lease extension valuations. Ben is the friendly expert you need for anyone looking to buy a property or extend their lease in London.

picture of Lewis Emms, MRICS

Lewis Emms, MRICS

Lewis Emms is a Chartered Surveyor, RICS registered valuer and leads Novello’s Expert Witness team. He specialises in residential valuation, with a particular focus on high-value assets across London, Surrey and Hampshire and is experienced in loan security, tax and leasehold reform work. In addition, he is an experienced building surveyor, undertaking pre-purchase surveys as part of his day-to-day work.

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Abby Nutting

Abby Nutting is our client service manager and has worked for Novello since the company first started. Abby deals with all areas of customer service and administration, from sending out your quotes to getting your survey or valuations booked in. She can also help you decide which service you require.

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Liberty Hart

Liberty Hart is our Operations Manager and Surveyor of party wall matters. Liberty is an associate member of the faculty of party wall surveyors and working towards her AssocRICS by studying with SAVA to complete her Level 6 Diploma in Residential Surveying and Valuations.

picture of Dean Merryman, AssocRICS

Dean Merryman, AssocRICS

Dean Merryman is a RICS registered valuer and surveyor with an abundance of experience in valuations including taxation, mortgage, Leasehold Reform and building reinstatement. He has a passion for residential properties which is evident in his reports and advice. Dean undertakes surveys and valuations covering the London and Surrey areas. Dean is always happy to answer any questions and queries you may have.

picture of Lily Churchill, AssocRICS

Lily Churchill, AssocRICS

Lily Churchill is a RICS registered valuer and surveyor. Driven by a genuine passion for property and surveying, Lily is committed to delivering an accurate and comprehensive service to her clients across the South London and Surrey area. Her desire for knowledge and continuous professional development means she is always seeking new opportunities to expand her skill set and stay up to date on industry legislation and best practices.

picture of John Brook, AssocRICS

John Brook, AssocRICS

John Brook is our roofing and new build specialist surveyor. John has extensive building pathology knowledge from years in construction giving him an excellent insight into building issues and their remedies. His passion is undertaking roofing defect surveys using his expertise to identify complex roofing matters and he takes pleasure in helping distressed clients find a solution. John also undertakes new build snagging lists and building surveyors across both Yorkshire and the South-East.

picture of Simon Hubbard, AssocRICS

Simon Hubbard, AssocRICS

Simon Hubbard is a RICS registered valuer and surveyor with a comprehensive background in valuations across London, Surrey and Hampshire. His experience gives him expert knowledge to assist you with any of your valuation needs.

picture of Jack Kingston, AssocRICS

Jack Kingston, AssocRICS

Jack Kingston is an experienced RICS registered valuer and surveyor covering parts of East and West Sussex, Brighton and Hove. Jack has expertise in valuations and condition surveys on properties of various styles, type and ages, from town flats to large rural estates. Jack is passionate about providing high quality work and building strong client relationships.

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Katie McManus

Katie McManus is our Business Development Manager. Katie has excellent interpersonal skills and is highly customer-focused. Katie is our specialist in all aspects of recruitment, training, HR and Networking. If you have any interest in working with Novello, don't hesitate to get in contact with Katie!

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Myra Makanza

Myra Makanza is our Client Manager who would be happy to discuss your requirements and assist you in determining which service you need. Myra also has a passion for providing customer service and would be delighted to assist you with any questions you have or provide further information about who Novello are and how we can help you.

picture of Hannah Green, AssocRICS

Hannah Green, AssocRICS

Hannah is an RICS Registered Valuer and Building Surveyor with a vast experience of properties spanning across Hampshire. Hannah has held various roles within residential property during her career that have contributed to her extensive knowledge, from estate agency to property management, before becoming an associate surveyor in 2016.

picture of Ricardo Chamberlain, AssocRICS

Ricardo Chamberlain, AssocRICS

Ricardo has been an RICS Registered Valuer & Surveyor since 2015, covering Hertfordshire and North London. His high level of surveying expertise and knowledge on building control means that he regularly mentors students to help them fulfil their potential. His number of repeat clients shows how much his clients really value his reports and advice

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James Goodall

Jim is our bookkeeper with a wealth of finance experience behind him. He ensures that your payments are processed quickly and is a vital member of the behind-the-scenes Novello team.

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Keith Mitchell

Keith is one of our Assistant Surveyors currently studying for his Sava Diploma in Residential Surveying. His background is in estate agency, which has given him extensive knowledge of the property buying and valuing process. He currently helps with our administration, doing desktop research and report editing. He will also help you get any quotes you following your survey as part of our Private Client Surveying Service.

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Chloe Sinclair

Chloe is one of our Client Service Managers who manages surveyors' diaries and will be able to guide you seamlessly through the booking process. Her attention to detail will ensure that nothing is missed. As well as over six years of experience in customer service, she has previously worked at an estate agency and brings this knowledge of other areas of the buying process with her to Novello.

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Ineke Schoch

Ineke is one of our Client Service Managers who will ensure that your service is booked in quickly and efficiently. She manages our surveyors' diaries to ensure that your surveyor is the best for your particular job. With over a decade of customer service experience, she also brings her knowledge from working at a firm of solicitors and, with that, a passion for working closely with your solicitor so that they benefit from your survey results as much as you do.

picture of Stuart Cale, AssocRICS

Stuart Cale, AssocRICS

Stuart is a RICS registered valuer and surveyor. Carrying out valuations and surveys across North and East London, you can expect professionalism and a commitment to delivering an exceptional service from Stuart. He combines his systematic and client centric approach to give you advice and make a well-informed decision on property matters.

picture of Jonathan Scaife

Jonathan Scaife

Jonny is one of our Client Managers who will happily talk you through our different offerings and help you make an educated decision about what you require. He will be happy to assist you with any questions that you may have, however big or small.

Our Team and Values

We are approachable, friendly and responsive- guiding you through your property related problems and issues. You deal with us directly and we believe communication between us, yourselves and your advisors is paramount.

We are adaptive and innovative- using technology and training to ensure we offer the most informative, timely and accurate service.

We focus on quality and value above all- we are not a ‘volume firm’. We believe in focusing our time on your requirements to ensure we give you quality and accuracy. Our job is to guide and advise you through the process, not just provide snapshot advice.

We are experts in our field and act with professionalism and integrity. You entrust us to guide and protect you with what may be your most expensive purchase ever and we take great pride and care with that.